What does customer service means to you?
Customer service means helping, meeting peoples needs, and creating a good image for the company.
This also includes all interactions between a customer and a product provider at the same time of sale, and thereafter. Customer service adds value to a product and builds an enduring relationship between the customer and the service provider. Sometime this is not always the case.
Example: Wal-mart, have you ever noticed that a Wal-mart employee is hardly ever in sight when you need help? This shows poor customer service, but Wal-mart is also a fairly low-quality store. People expect to go in there and have it be crowded or the floors to not be really clean. We don't expect to see any Wal-mart in beautiful condition. They are mainly a store of convenience.
